Digital Business Planning, A Long and Smarter Road: From your Business Objective to a Tweet

Every Titanic has its iceberg
Every Titanic has her iceberg

Some notes regarding digital strategic planning, data & tactics. Will detail them in the next posts. This might seem complicated. Strategy is about asking the right questions, having the right data and setting the right priorities. Those who take shortcuts on strategy are just lousy tacticians.

STRATEGIC PLANNING

  1. Determine the Business Objective
  2. Build a Business Case
  3. Identify the KPIs
  4. Identify the Necessary Programs
  5. Global Plan & Budget
  6. Strategic Creativity Alignment
  7. Determine the Tactics & Creativity Alignment
  8. Build the Conversion Funnel
  9. Specific Plan, Budget & Resources
  10. Execution, Metrics, Iterations
  11. Review

DATA

  • Program Maturity Audit
  • Media / Audience  / Touchpoint Ecosystem Audit (owned, earned, bought – analytics)
  • Competition Audit
  • Trend Analysis
  • Current Communication Portfolio
  • Social CRM
  • Conversion Funnels
  • Previous Campaigns Metrics & Lessons Learned

TACTICS

  • Contests
  • Email based
  • Display ads
  • SEO/ SEM
  • Blog
  • Social content
  • Microsites
  • Mobile apps / advertising
  • Social advertising
  • Facebook app
  • Point of sale (physical)
  • Event
  • Affiliate
  • PR
  • Stunt
  • Guerrilla
  • etc
Advertisements

How Deep Is Your Love? or About Building Advertising Business Cases

Sometimes communicating is repeating. So here we go again trying to make an argument for building business cases in advertising. (You might know that I’m a big fan of P. Drucker’s down to earth and common sense business approach.)

MEASURE IN ORDER TO MANAGE

Any business operation must be measurable. Including advertising. But I’m not talking about putting numbers on a pretty dashboard.  Those actionable KPIs must always be the result of a specific business case.

A business case is a simple walk-though justification of the business objective that generated the advertising operation.

As a digital business planner you need to learn to help your clients to derive the right KPIs from their business objective. This is why it is imperative that you start by defining the right business case. (You can see an example of a business case here.)

CLEAR BUSINESS OBJECTIVES

Some business objectives are easier to measure than others. (more on business objectives here)

For instance: increasing sales, increasing the customer satisfaction can easily be supported by very simple KPIs (e.g. from 12% to 18%, etc).

However, some advertising objectives sound as if they came from a graduate level social engineering course: e.g. Changing consumer behaviour

Whenever faced with these kinds of demands, we can always translate them into a specific business objective. Exactly how do we want to change the consumer behaviour? By how much? etc.

After analysis, you should be able to define the value to be created by the specific business objective. The business case will present a path to profitability if that business objective is attained.

EXAMPLE: A CLEAR BUSINESS OBJECTIVE

Business objective: Increase from 7% to 14% the use of a smartphone while watching TV.

Reasoning for the business case: By increasing by 100% our customers’ use of smartphones while watching TV we can increase their engagement with the brand by 10% and also the download of our custom TV watching app by 200%.
The 10% engagement increase will generate $X in customer loyalty and decrease in attrition rate by 3%,  +4% social media equity and +5% in customer recommendations, etc. This will result in a cumulative revenue increase of $YM over the next 3 years.

You always need to know why you are doing a specific operation and analyze all the pertinent details.

Once the Business Objective is set up we follow the previously discussed process:

Business Objective -> Business Case -> KPIs / Metrics -> Program Maturity Model -> Prerequisite Programs -> Planning

So the conclusion to take away as an advertising planner is that you should always be able to justify your advertising initiative with a business case. And that business case has to support the business objective.

Next I’ll talk about Data and Digital Strategy.